Orders/Shipping

• Can I Apply A Promotional Code Or Discount Code To An Order If I Already Placed The Order?

  Discount codes are required to be applied at the time of placing the order. Unfortunately, once the order is placed we cannot make any changes to it. If you have forgotten to use your promotional code please contact customer service. Please be sure to inform our customer service representatives a...

• Can I Change My Shipping Address Before My Order Ships?

  Your shipping address can be changed before your order has been shipped. Please contact customer service at and inform our representatives about the concerns you have and they will work to ensure that your order is shipped to the correct address.

• Do you send an email when my order ships?

  Yes, you will receive an email with tracking instructions when your product ships.

• How can I track my order?

  Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download  Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

• How do I change or cancel my order?

  Unfortunately, due to the customized nature of skin decal products, we will not be able to cancel your order once processed. However, you can contact us for return RMA support.

• If I place an order, how long will it take before it is shipped?

  Our standard production time is 1-3 business days. If you have more than 1 item it might affect the production time.

• If I select overnight shipping when I place my order, will that guarantee that I will receive my order the following day?

  Selecting overnight shipping at checkout means that you will receive your order one business day after it ships, however it does not guarantee that your order will ship the same day the order is placed. Typically orders ship within 2-5 business days after the order has been placed. The same goes ...

• Need to Return?

  Please contact us for the return instructions. We only accept returns on brand-new unapplied skins. We will refuse returns when items have been used or removed from the backing paper. All returns must be completed within 2 weeks of delivery. All shipping costs are non-refundable, and customers ar...

• What about international Taxes, VAT, Duties and Customs?

  Our prices do not include taxes and tariffs. Customers outside of the United States may be required to pay these fees to the courier as applicable, upon delivery. Charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may b...

• Why was my order returned to your facility with an address error?

  During the shipping process either USPS or UPS could find an error in your address. Some reasons for orders being returned are insufficient address, no such number/street, addressee unknown, and not deliverable as addressed. Should you receive an email from our representatives informing you that...

• Will I be responsible for import duty, VAT, or other taxes outside of the US?

  Our prices do not include taxes and tariffs. Customers outside of the United States may be required to pay these fees to the courier as applicable, upon delivery. Charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may ...